Veelgestelde vragen

Below are the most frequently asked questions, conveniently sorted by topic.

Check-out & departure
What if I am forced to leave early?

If you decide to leave early during your stay, no refund is possible under any circumstances. With a Flexible Rate, you can move or possibly cancel your reservation up to 48 hours prior to your stay.

I lost or forgot something! What to do.
Can I temporarily leave my luggage before or after my stay?

Yes! We have a locked luggage storage area next to the reception desk. Leaving your personal luggage is entirely at your own risk.

Can I extend my stay by one night?

At our reception you can ask for the most current availability and, if possible, extend your stay immediately.

I would like to stay longer in the suite or room, is there late check-out?

Yes! For a small additional charge, you may use the room or suite until noon.

Until what time can I check out?

All hotel guests must check out by 11:00 a.m. at the latest. For an additional charge, you can book a late check-out until 12:00.

Hotel & location
Is the hotel wheelchair accessible?

The hotel is wheelchair accessible. Room type Classic with Bath and all suites are wheelchair accessible.

Is the hotel close to shopping facilities?

A supermarket, drugstore and other specialty stores are located 500 meters away (8-minute walk). Ede Centrum is 2 kilometers away (30 minutes walk, 8 minutes bike, 5 minutes car)

Do you sell tickets for the train or bus?

We can assist you with this; however, you can also use your bank card that you use to check in at an OV-chip pole.

I need a cab during my stay, can you arrange this?

You can indicate your desired destination at the reception desk. We will arrange for a cab to be waiting for you on the desired day and time.

Is the hotel close to public transportation?

The Ede-Wageningen train and bus station is 400 meters (a 2-minute walk) away from the hotel.

Can I park at the hotel?

There is a large parking lot directly behind the hotel where hotel guests can park for free.

What is the address of the hotel?

Bennekomseweg 24 – 6717LM – Ede – Netherlands

Dinner
Bar
Is there a bar available?

Yes, at ZUZU Cocktail Club you can enjoy drinks, cocktails and bites Monday through Saturday.

Hotel & service
Is there an elevator at the hotel?

Yes! Two elevators are available.

Can I have something printed?

Yes! You can send your documents to receptie@reehorst.nl. We will print them for you at no charge.

Does the hotel have a store?

Yes! A mini market is available with drinks, snacks, most forgotten items and souvenirs.

What is there to do in the area?

A lot! For example, National Park the Hoge Veluwe is next door, and you are quickly in shopping cities Utrecht, Arnhem or Nijmegen. There are also many museums and places of interest.

My partner or relation is still a minor at the time we want to stay, is this allowed?

No, to protect minors this is unfortunately not allowed and we have a strict safety policy. Both guests must be 18 years of age or older at the time of stay. Minors can only stay at the hotel when accompanied by a legal parent or guardian.

I am under 18, can I check in?

Of course you may, but with conditions. Minors are welcome when accompanied by at least 1 adult legal parent or legal guardian. The parent or guardian must also stay at the hotel. If the parent or guardian does not demonstrably have the same last name as the minor, or the minor is not listed on the passport of the parent or guardian, it is mandatory for security procedures to provide the ID, current residential address and phone number of the minor’s parent(s). We verify the accuracy of the information provided to ensure the safety of the minor.

Are pets allowed at the hotel?

Pets are not allowed. Only dependents with assistance dogs are allowed by arrangement.

Can I stream in the hotel room?

In regular rooms, you can stream through our high-speed free WiFi on all your devices. In the suites, you can also stream to the HD TVs.

What is the minimum age to stay at the hotel?

At check-in, all guests must be 18 years of age or older. Minors are welcome when accompanied by at least 1 adult parent or legal guardian. If the parent or guardian does not demonstrably have the same last name as the minor, or the minor is not listed on the passport of the parent or guardian, it is mandatory for security procedures to provide the ID, current residential address and phone number of the minor’s parent(s). We verify the accuracy of the information provided to ensure the safety of the minor.

Can I have something festive/romantic placed on my room/suite?
Shoots & events
Can I host a celebratory event at the hotel?

Yes! There are 39 different rooms in different themes available for your event. From small birthday or get-together to large-scale party. For more information; 0318 – 75 03 00.

Can I do a professional photo or video shoot in the suites?

Yes! This is only allowed in agreement with the management of Hotel ReeHorst. For more information contact receptie@reehorst.nl

Reservations
What does the booking fee consist of?

The booking fee per night consists of the sum of tourist tax, administration fee and service fee.

How do I make a group reservation?

Group reservations can be placed by emailing receptie@reehorst.nl. You will then be contacted as soon as possible to go over the reservation.

What is the difference between an Advantageous Rate and a Flexible Rate?

When choosing an Advantageous Rate, you enjoy additional price advantages, but you cannot cancel, move or change the reservation after making the booking. Refunds are not possible in this case, and payment must be made in full prior to the stay. When choosing a Flexible Rate you retain flexibility; You may cancel or move the booking free of charge up to 48 hours before the date of stay. After 48 hours before stay, the full amount will be charged. So check carefully which rate you choose.

How do I change or cancel a booking?

Only bookings with a Flexible Rate can be cancelled or changed. Changes or cancellations can be made by contacting us at receptie@reehorst.nl or 0318 – 75 03 00.

From what age can I reserve a room or suite?

At check-in, all guests must be 18 years of age or older. Minors are welcome when accompanied by at least 1 adult parent or legal guardian. The parent or guardian must also stay at the hotel. If the parent or guardian does not demonstrably have the same last name as the minor, or the minor is not listed on the passport of the parent or guardian, it is mandatory for security procedures to provide the ID, current residential address and phone number of the minor’s parent(s). We verify the accuracy of the information provided to ensure the safety of the minor.

Check-in & arrival
I am arriving early, is early check-in available?

Yes! For a limited extra charge, you can check in from 2 p.m. onwards. Check-in earlier than 2 p.m. is subject to availability on the day.

I received an email to check in online, is that mandatory?

No, it is not mandatory. It does speed up your check-in process.

What documents are required for check-in?

Due to security regulations, a valid passport, driver’s license or ID card is required of every hotel guest before check-in.

Until what time can I check in?

All hotel guests can check in until 11 p.m. Are you arriving after 11 p.m.? If so, please contact our reception in good time. Without contact, the room may possibly be released after 11 p.m.

From what time can I check in?

All hotel guests can check in from 3 p.m. onward. For an additional charge, you can book an early check-in starting at 2:00 pm.